Custom Crew support
Most questions are answered fastest by your own company's boss or office, because your company runs its own Custom Crew server. For anything about the app itself, write to [email protected].
Getting started
1. Install the app from the App Store or Google Play (free), or open your company's web address on your phone.
2. Join your company. Your boss sends an invite link or shows you a QR code. In the app tap Join your company, then paste the whole message with the link, or scan the QR code. The app shows the company's name; confirm it.
3. Create your account (name, email, password of at least 10 characters). That's it — you're in.
No company yet? Tap Look around with sample data to try the app with a made-up crew.
Common questions
The invite link doesn't work. Links expire and can be used a limited number of times. Ask your boss for a new one (Menu → Team → Invite link).
I forgot my password. Your boss can set a new one from the Team page; then change it under My profile.
Why does the app ask for my location? Only to stamp where you clocked in or out. It is used at the moment you tap and never in between. You can say no.
Why the camera and microphone? Camera: scanning invite and bin QR codes, photos and videos. Microphone: videos and the voice assistant (if your company turned it on).
No signal on the job site. Clock taps, notes and stock changes are kept on the phone and sent when the signal comes back; the top bar tells you when something is waiting. Hours edits and boss tools need a connection.
"Can't reach your company's server." The company's server is off or its internet is down — tell the office. Your taps are kept until it is back.
Updating the app. The app updates itself to match your company's server. If something looks off, close the app fully and open it again.
Deleting my account. Ask your company's administrator; accounts are removed from the Team page. See the privacy policy for what is kept.
For bosses and offices
Setting up a server, moving it to another computer, backups, or adjusting the app to the way your company works: email us. If Made to Fit Software set your server up, we also keep it updated.
Contact
[email protected] — we answer within a business day. Please say which company you are with and what phone you use.